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This course coaches public speakers in planning and practicing presentations, creating effective visual aids, using both verbal and non-verbal communication effectively and managing anxiety while giving talks. With interactive activities that ask learners to apply new skills and concepts to real-world situations, this course will make even the most nervous teacher, trainer or public speaker feel prepared for their next presentation.OpenSesame Says
Google is way more than a search engine. It has become a part of life you can't live without. In this course, you will learn how Google got to where they are today and learn to apply insights from Google's past to your future.
This course is a webcast from Jeff Jarvis, who blogs about media and news at Buzzmachine.com. With insights and highlights from his book, What Would Google Do?, Jarvis has unpacked the strategic and operational princi...
Great in-depth insights from Jeff Jarvis - one of the great thinkers on the impact of digital technology.tom.turnbull
Ensuring the highest level of customer service from your employees is an important responsibility for those running a business. Customers are the reason for your success and must be treated with the highest level of respect and competence, especially while on the phone. Many employees may be nervous about phone service, but with proper training, they can provide excellent phone customer service.
This customer service business skills traini...
This online business and finance training course gives a helpful introduction, or refresher, on the importance of phone call behavior. Ej4’s elearning course makes students see a phone call from the customers perspective in order to have better business customer interactions. With a variety of tips, including proper greetings and tone of voice, this elearning video is brief and effective.OpenSesame Says
The key element in key account sales is the sales call. How you handle your sales call can determine the direction of the relationship with a client in the future. The way to sales call success? Find the customer’s unmet needs. Always remember “without a need, don’t proceed.”
This business skills training course is part of a sales call series teaching salespeople how to find unmet needs and make the most of calls and customer interactions. ...
Customer service is a critical part of any business. Providing great service to customers is what turns them into long-term relationships that are profitable to both parties. To provide the best service possible, you must put yourself in the place of the customer and see the issue from their side. Everyone has been a customer at some time or another; think of what you would want from the situation to help guide your service efforts.
A spirited introduction to the basics of customer satisfaction. This corporate training course quickly introduces the fundamentals of how to gain and maintain happy customers. The engaging narrator and quizzes make for an elearning experience relevant to new and old employees alike.OpenSesame Says
The ability to present well can be of significant benefit in organizational life. It can help you to share your ideas, gain support for your recommendations, train or coach others, win a promotion or achieve a pay raise, and so on. Despite the clear advantages, this apparently does little to calm the fear of the vast majority of people - the fear of formally presenting to a group. In fact, most people are more comfortable dealing with death,...
Making business phone calls both to internal colleagues or an external customer has to remain professional. You should have customer service phone skills in order to make the phone call go well because business telephone calls have lasting impressions for those on the receiving end.
This hour long business phone etiquette training course teaches you the 6-step model for telephone excellence. You will learn the correct business phone call etiq...
Including a segment about the history of phone conversations and their ongoing important in the business place, this online business training course aims to make employees more efficient salespeople. By explaining the necessary preparations and providing other tips this elearning course is a straight-forward and effective course.OpenSesame Says
If you are looking for an excellent introduction to PRINCE2, this course is made for you. It is an accredited e-learning course for PRINCE2 Project Management, a renowned method in project management. It provides an introduction to project management in general, with an emphasis on the PRINCE2 project management framework. Samples of the Foundation Level Test as well as Practitioner Exam Simulation with custom feedback are provided.
This online management course moves at a good pace through all of the information necessary to understanding the PRINCE2 Project Management System. Interesting graphics and informative digital teachers help this elearning course make better project managers out of all students.OpenSesame Says