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This course coaches public speakers in planning and practicing presentations, creating effective visual aids, using both verbal and non-verbal communication effectively and managing anxiety while giving talks. With interactive activities that ask learners to apply new skills and concepts to real-world situations, this course will make even the most nervous teacher, trainer or public speaker feel prepared for their next presentation.OpenSesame Says
Google is way more than a search engine. It has become a part of life you can't live without. In this course, you will learn how Google got to where they are today and learn to apply insights from Google's past to your future.
This course is a webcast from Jeff Jarvis, who blogs about media and news at Buzzmachine.com. With insights and highlights from his book, What Would Google Do?, Jarvis has unpacked the strategic and operational princi...
Great in-depth insights from Jeff Jarvis - one of the great thinkers on the impact of digital technology.tom.turnbull
While sales can be daunting for even a seasoned salesperson, key account selling can cause even more anxiety. Key accounts--also known as major, large, corporate, and strategic accounts--are often your company’s most important, and special training is needed to best equip your sales team.
This sales business skills training course is the first in a series that teaches both the “hunter” (those looking to land new accounts) and the “farmer” ...
Traditional, aggressive selling may be hurting your business. Think about times you’ve been the customer—do you like to be sold to in an aggressive, assertive, intense way? Chance are you customers don’t either! How can you ensure you’re making sales and retaining customers without rubbing them the wrong way?
This sales business skills training course teaches salespeople how to employ “no push” selling techniques. Important lessons covered...
Learning how to categorize and prioritize your sales accounts can dramatically increase your efficiency and productivity. Mastering territory management will help you become a better account manager; you’ll know which accounts to focus on and where to spend your energy to get the most revenue.
This sales business skills course teaches salespeople and account managers how to allocate their selling time to get the best results. Four categori...
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Ensuring the highest level of customer service from your employees is an important responsibility for those running a business. Customers are the reason for your success and must be treated with the highest level of respect and competence, especially while on the phone. Many employees may be nervous about phone service, but with proper training, they can provide excellent phone customer service.
This customer service business skills traini...
This online business and finance training course gives a helpful introduction, or refresher, on the importance of phone call behavior. Ej4’s elearning course makes students see a phone call from the customers perspective in order to have better business customer interactions. With a variety of tips, including proper greetings and tone of voice, this elearning video is brief and effective.OpenSesame Says
The key element in key account sales is the sales call. How you handle your sales call can determine the direction of the relationship with a client in the future. The way to sales call success? Find the customer’s unmet needs. Always remember “without a need, don’t proceed.”
This business skills training course is part of a sales call series teaching salespeople how to find unmet needs and make the most of calls and customer interactions. ...
Customer service is a critical part of any business. Providing great service to customers is what turns them into long-term relationships that are profitable to both parties. To provide the best service possible, you must put yourself in the place of the customer and see the issue from their side. Everyone has been a customer at some time or another; think of what you would want from the situation to help guide your service efforts.
A spirited introduction to the basics of customer satisfaction. This corporate training course quickly introduces the fundamentals of how to gain and maintain happy customers. The engaging narrator and quizzes make for an elearning experience relevant to new and old employees alike.OpenSesame Says