The Essential Role of Equity Many organizations have adopted or renamed their diversity and inclusion programs as “Diversity, Equity, and Inclusion.” In this sense, equity addresses the disparities that historically marginalized and/or minority groups have experienced in society and that can carry over into the workplace or even arise in the workplace. This addition of… Read more »
Business leaders now have access to engaging content designed to help them launch and grow thriving businesses Portland, OR – 10 February 2021 – OpenSesame, the elearning innovator, announced the addition of EntrepreneurNOW to its popular OpenSesame Plus subscription, expanding its offerings in business strategy for entrepreneurs, sales, and marketing professionals. These courses will enrich… Read more »
Of all the industries struck by the pandemic, customer service was hit especially hard. The customer service industry has drastically changed, with many customers finding themselves frustrated, irritated, and anxious. Harvard Business Review conducted a survey of 1 million customer-service calls that covered 20 different industries. Many customers reported that their calls were “difficult.” Issues… Read more »
Given Black History Month’s origin of commemorating notable accomplishments by Black Americans in the United States, the recent historic election of Kamala Harris as the first female, Black, and Asian-American Vice President of the United States is an unprecedented achievement. Vice President Harris joins the ranks of historical Black figures whose pioneering feats not only… Read more »
In the cyber universe, there are few threats more prevalent, or more publicized, than phishing attacks. The first half of 2020 alone saw almost 150,000 reported attacks, and phishing was responsible for several of the year’s major breaches. Given that, it’s no surprise that phishing prevention usually plays a big role in organizational security awareness… Read more »
Researchers at leading traffic safety institutes around the world acknowledge that training plays an extremely important role in developing cultural values, beliefs, sound habits, and skills. But that’s only if the proper instructional design methods for adult learners are incorporated into the driver-training program. Why is this important? Because properly trained fleet drivers can lower… Read more »
January is National Mentorship Month, which focuses attention on the need for mentors, as well as how each of us can work together to increase the number of mentors to help ensure positive outcomes for people and professionals. The right mentoring relationship can be a powerful tool for professional growth — it can lead to… Read more »
OpenSesame is proud to announce that we will be included in the 2021 100 Best Companies to work for in Oregon program. Inclusion in this program is based on the confidential input of employees who answered questions about workplace satisfaction concerning topics such as benefits, management, trust, work environment, and career development. OpenSesame’s exact placement… Read more »
What exactly is “mindfulness?” For starters, mindfulness is the act of quieting your mind to achieve a state of awareness. It has physiological benefits such as slowing down your nervous system, lowering blood pressure, and the most obvious being reducing stress (Helpguide.org). This holistic approach boosts the success of a company’s employees and their overall… Read more »
This Martin Luther King Jr Day we are reminded of the great strides our country is making, while mired in violence and turmoil. Reverend Raphael Warnock, a pastor who preaches from the same pulpit as Martin Luther King Jr did, was elected the first Black senator from the state of Georgia in the second week… Read more »
Sexual harassment affects more than just the employees involved—it affects your entire organization. Besides causing emotional duress and decreased performance, lawsuits resulting from sexual harassment are stressful and expensive. Sexual harassment prevention training can help build awareness as well as provide guidelines on what to do when encountering these situations. Not only is it the… Read more »
Anyone who’s ever tried to shoot a good how-to video knows that it’s harder than it looks. It’s not just technical issues like lighting, sound, holding the camera steady, and changing focus between the speaker and the object or task. It’s also choosing what to say and saying it clearly, coherently, and concisely: is this… Read more »
An organization’s training and education on diversity, equity, and inclusion not only improves the diversity and inclusivity of their people, but also their processes, and products, which in turn leads to innovation and growth. Building an inclusive environment requires proactivity from all levels of an organization but it can be tough to know where to… Read more »
In service industries, the customer is always right, but that simple phrase isn’t an all-encompassing directive for great customer service. A key part of providing satisfying customer service is treating even the most difficult clients with kindness and compassion, a skill that takes practice and training. In OpenSesame’s free course of the week, learn how… Read more »
In a recent webinar with Training Magazine, Pamela Fuller, Chief Thought Leader on Inclusion and Bias at FranklinCovey, explored how to reframe unconscious bias to create a workplace where everyone feels valued and volunteers their best efforts. Every day, people are faced with countless bits of information while making decisions of all sizes. As they… Read more »
PORTLAND, OR – OpenSesame, the elearning innovator, announced the addition of leadership development solutions from Harvard Business Publishing Corporate Learning to its comprehensive catalog of 20,000+ elearning courses, delivering high-impact digital learning content that drives business results. “We are delighted to welcome one of the best-known names in business education to the OpenSesame catalog,” said… Read more »
After Thanksgiving, we’ve been feeling extra thankful for the great people in our community who have been a source of support and inspiration in what has been a hectic and at times isolating year. However, sometimes it can be difficult to take time to appreciate the people we’re grateful for and even harder to properly… Read more »
Belonging is an essential element of feeling included. But how do you ensure every member of your team feels like they belong? Just because you or someone else in the team feel included – doesn’t mean that this is how everyone feels, and you may not know or even understand why someone doesn’t feel like… Read more »
Sitting at a desk eight hours per day, five days a week can cause long term problems without you even realizing it. Sitting, in an office chair or in general, is a static posture that increases stress in the back, shoulders, arms, and legs, and in particular, can add large amounts of pressure to the… Read more »
COVID-19 safety precautions are a good policy for the health and safety of your organization, and currently, several U.S states require COVID-19 employee training for businesses to reopen or remain open. Most of these specified states outline specific content that must be included in the employee training, and what industries it impacts. OpenSesame is here… Read more »
