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customer service guru

How I Became a Customer Service Guru in 6 Months

  I was the most unlikely person to be in customer service. Let’s face it. If you’re painfully shy, the last job you want to be stuck with is one where you’re constantly assisting people with complaints. Yikes! But I was in college and desperately needed a job. Trial by Fire The first couple of… Read more »

OpenSesame Test Drives the Social Workplace

OpenSesame is using Yammer. I confess that I didn’t think we needed a tech solution to communication and collaboration. After all, we’re a relatively small and very collaborative team. When I have a question, I say it out loud and someone answers me. But we are strong believers in understanding emerging technologies by using them.  Clearly,… Read more »

More than Compliance Training

Compliance Training: Tips for Training

Making professional learning and development a priority requires a commitment of time, staff resources and financial investment. Some companies simply don’t have the resources to spare to ensure that their employees have opportunities to develop new skills and knowledge. More than Compliance Training: Tips for Personal Growth When Your Company Won’t Help If your company… Read more »

The Top 10 eLearning Topics for 2011

The Top 10 eLearning Topics for 2011

OpenSesame is building an online marketplace for buying and selling off-the-shelf elearning courses. As we work with course developers, the most common question we hear is, “What courses are in demand?” Here is the product of our latest research. Make these the fodder for your New Year’s resolutions! The Top 10 eLearning Topics for 2011… Read more »

Tips on Researching and Organizing Content

Tips on Researching and Organizing Content

Good design and user interface is only half the battle of creating memorable and effective elearning courses.  The other half is making sure that your course contains meaningful information that will produce results for learners.  We have some tips on editing and organizing content for course creators who are partnering with subject matter experts or… Read more »

10 Useful Things I Learned This Year

10 Useful Things I Learned This Year

To celebrate the approaching year-end, I compiled a list of ten useful things I’ve learned and added to my toolkit in 2010.  1.  How easy it is to make useful videos with a webcam, Screenr, iMovie and a quiet room. 2.  Closed networks & organizational silos = closed minds. 3.  There’s a technical term for… Read more »

Computer security training

6 Critical Areas Requiring Cyber Security Training

Every computer system is vulnerable, some more than others. But you don’t need to resort to creating your own operating system or to severing all ties with the outside world in order to create an acceptable level of cyber security. All too frequently, the weakest links in the chain of security are the users. Surfing… Read more »

How to Create Great eLearning Courses: An Overview

How to Create Great eLearning Courses: An Overview

OpenSesame is a marketplace for connecting the buyers and sellers of elearning courses.  We want to reach beyond the market of the existing elearning developers and offer growth opportunities to designers with little experience with elearning courses or subject matter experts new to designing training courses.  To that end, we’ve created an overview of the… Read more »