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Customer Service Training: A Look at your Options

Customer Service Training: A Look at your Options

With consumers now more conscious about the quality of customer service that they get, customer service training is an important factor that businesses the world over are now investing in. Customer service has now been realized to have a direct effect in retaining customers and helping build better business. This has resulted in customer service… Read more »

a world of options for training

Training and Development: A World of Options

First, let’s define our terms. Training and development includes different but interconnected activities that organizations sponsor in order to improve the productivity, skills and abilities of their teams. The organization or business benefits from increased effectiveness and each employee benefits from an expanded skill set. Let’s look a little more closely at some of the… Read more »

Steve Nguyen: What I Learned at DevLearn 10

Steve Nguyen: What I Learned at DevLearn 10

I remember leaving DevLearn 2009 and thinking, “This was THE BEST conference experience I’ve ever had.”  At that moment, I knew a return trip was in order in 2010.  Coming into this year’s edition of DevLearn, I had different expectations that last year.  In 2009, it was all about bringing home those two or three… Read more »

The role of standards compliance in the elearning marketplace

The role of standards compliance in the elearning marketplace

I recently joined a discussion in the ELearning Guild’s LinkedIn group with this subject line: “How important is SCORM compliance today? Has anyone decided not to use SCORM when developing content?” Briefly, the party line in the group appears to be that the advantages of SCORM compliance are: Portability: When your course is SCORM compatible,… Read more »

Business communication training

How to Best Approach Business Communication Training

In the world of business communication training, one thing is certain: communication skills should not be limited to just writing, presentation, or public speaking, and other forms of conventional communications. These are just the most commonly known aspects of communication training that the average person on the street may think of immediately after hearing the… Read more »

information security training

Rethinking Information Security Awareness Training

  If you work with sensitive information, you know that such records in the wrong hands could prove disastrous for the company. The security of customer financial records, trade secrets, payroll data and other sensitive information is paramount. That is why information security awareness is important for everyone who works with such data. Even if… Read more »

Microsoft One Note Training: What Is One Note and What Can It Do?

Turning your Customer Service Reps into Superstars

Recently I was tasked with re-engineering our customer service effort. We had suffered several public relations black eyes from customer service fiascos. The suspicion had been that the norm for customer service had veered too much in the direction of quantity and not enough quality. Customer service reps (CSRs) had long been challenged by ever-increasing… Read more »

Business communication training

Business Communication Training & Teamwork Training – 5 Basic Tips

  Before you acquire a business communication training or teamwork training program, consider the following points. 1. Coordinate with other training efforts Any team depends upon effective communication in order to meet its goals. That’s why teamwork training and business communications training go hand-in-hand. Be certain to find courses for each which complement each other.… Read more »