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cyber security training

The Shocking Truth about Cyber Security

You had better believe that there is someone out there dreaming of finding the chink in your cyber armor. A quick look at the FBI Cyber Crime page should give you an idea of some of the kinds of threats available. Cyber crimes are likely to continue on the rise as hot shot hackers think of… Read more »

cyber security training

What Can You Expect from Effective Communication Training?

  Imagine how effective your organization can become if your staff got a communication course. A variety of hassles and misunderstandings could be avoided if people simply knew how to interact with each other. How different and how much more profitable can your company become if communication problems just went away? Taking advantage of effective… Read more »

Arc Flash Training

What Every Employee Should Know about Arc Flash

NFPA 70E—the standard for electrical safety in the workplace, is there to save lives and property. No doubt about it—arc flash is dangerous and potentially deadly. Every workday in the United States, one person dies from electrocution, shock, arc blast or arc flash. Some 8,000 employees every year find themselves being treated in emergency rooms… Read more »

stress management tips

10 Basic Stress Management Tips

  Things may happen in your life, but you are the one who chooses to react to them the way that you do. The following 10 tips can help you take charge of your reaction to stressful situations. Every kind of stress will bend to one of these tips. 1. Avoid unnecessary stress by saying… Read more »

Dealing with abusive customers

How to Deal with an Abusive Customer

  No one wants an abusive customer. Sometimes, customer service training doesn’t adequately prepare you for what some customers throw at you. When a call starts abusive or escalates from anger into an abusive tone, it sometimes seems that nothing you say can help. Any time a customer becomes abusive you need to apply more… Read more »

Improve your communication skills

How to Improve Your Communication Skills

  Communication sets us apart from the other animals on this planet. Oh, other animals communicate all right, but not the way we do—most of the time. Communication can become physical—a tender touch or a bonk on the head. Bullets are a form of communication, albeit somewhat primitive. A stare can be communication, whether it… Read more »