The state of learner experience, engagement, and solutions 2020

The Learning and Development (L&D) industry is big business in today’s U.S. economy. In 2019, training expenditures—including payroll and spending on external products and services—hovered around $83 billion. It’s not just a big business but a changing one. That is, organizations are shifting the way they spend their training budgets as they adjust to evolving expectations and preferences among learners as well as L&D professionals. To learn more about how the landscape is evolving, we surveyed 300 human resources (HR) professionals to investigate the following:


● levels of overall learner experience, engagement, and learning success

● core factors that drive organizational learning

● the various types of learning strategies and how technology is leveraged

● key components of the organizational learning ecosystem

● what top-notch learning cultures do differently from other organizations