Busy floors need training that keeps up
Skipped training usually isn't a choice. It's what happens when training doesn't fit the job.
A compliance deadline. A safety check. A guest who needs help right now. Retail and hospitality employees are pulled in a dozen directions during a single shift, and many training programs assume they have time to sit still and click through a course.
There's also a longer game here: giving people a reason to stay. A path to a better role. A new skill worth learning.
OpenSesame's catalog was built around that reality: short, mobile-first courses your team can pick up between tasks, covering everything from first-day basics to the skills that move someone into a lead role.
Built for the realities of frontline work
70,000+ courses
Covering compliance, safety, guest service, leadership, and more
125+ publishers
Including specialists in retail, hospitality, and frontline workforce needs
80+ languages
Reach multilingual teams with training in the languages they need
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4.8 average learner rating
Courses people finish and consistently rate highly, not just start
1,500+ curated lists
Start with ready-made course paths organized around roles and training needs
30+ certifications and CE programs
Access OSHA-10, forklift, and other workforce credentials in one catalog
See what other learning teams are discovering
The right training, easier to find
There's a team and a set of tools working behind the scenes to keep your catalog relevant: AI-assisted curation, integration with the LMS you already run, and real people to talk to when you want a second opinion on what to assign.
That means less time digging through course listings and more time building a learning program that works for your people.
Training organized around how your team works
Retail and hospitality teams need more than one kind of training. OpenSesame brings them together across three areas.
Core Requirements
Keep people safe, guests protected, and locations audit-ready.
- Compliance, including DEI, modern slavery and human trafficking awareness, and wage and hour
- Safety, including food safety, alcohol service, and workplace security
- De-escalation and situational awareness
Essential Skills
What it takes to deliver a great guest or customer experience today, and to grow into a new role tomorrow.
- Front desk, telephone technique, and check-in/check-out
- Handling difficult customers and upset guests
- Sales interactions and upselling
- Interpersonal communication and problem-solving
Workforce Development
Help frontline employees build skills for the next step in their career.
- Career pathing from entry-level to shift lead and beyond
- Teamwork, collaboration, and time management
- Wellness and mental health support for frontline employees
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