Developing a healthy learning culture

Elevate Patient Financial Solutions (formerly MedData) is a trusted healthcare billing partner, providing revenue cycle management for hospitals and patients across the United States. Their Instructional Design team recognized the limitations of traditional training processes and sought an opportunity to reshape a learning landscape that presented a unique challenge: driving an engaging learning program beyond mere compliance for more than 2,500 employees around the globe. A Senior Instructional Designer at Elevate says, “One of the challenges that we’ve had… is the quality of courses. We felt like there were a lot of courses that we had access to but the quality just wasn’t really there.” The quest for high-quality content and seamless integration with their learning management system (LMS) led them to OpenSesame.

The perfect partnership

“The primary reason that we chose OpenSesame is we really like the course content. We looked at a lot of companies and felt like they just didn’t have the breadth of the courses that we needed”. In their pursuit of ‘something for everyone’, Elevate found a natural fit in our catalog of required training and soft skills courses. Further, delivery via direct integration proved instrumental in transforming Elevate’s learning program.

“The primary reason that we chose OpenSesame is we really like the course content.”

Senior Instructional Designer, Elevate

Tailored learning journeys

From leadership training to essential soft skills, Elevate’s workforce can access personalized learning experiences, tailored to their unique roles and aspirations. This has fostered learner engagement and a culture of continuous improvement. Elevate uses courses from publishers like Traliant and Syntrio for more formal safety and compliance training, as well as soft-skills courses from micro-learning provider HSI – ej4, seeing more than twice as many completions with the soft-skills content.

While the investment in their employees’ development has produced a ripple effect of improved performance, enhanced customer care and heightened operational efficiency, Elevate has also gained a trusted advisor that’s committed to empowering their workforce to reach new levels of competence and confidence.

‍