In service industries, the customer is always right, but that simple phrase isn’t an all-encompassing directive for great customer service. A key part of providing satisfying customer service is treating even the most difficult clients with kindness and compassion, a skill that takes practice and training. In OpenSesame’s free course of the week, learn how… Read more »
After Thanksgiving, we’ve been feeling extra thankful for the great people in our community who have been a source of support and inspiration in what has been a hectic and at times isolating year. However, sometimes it can be difficult to take time to appreciate the people we’re grateful for and even harder to properly… Read more »
Feeling respected and valued at work is vital for a company’s morale and culture. If workers do not feel respected by their peers and supervisors, they may begin to search for work elsewhere. The benefits of a respectful workplace include better morale, teamwork, lower absenteeism, lower turnover of staff, and improved productivity. Low turnover may… Read more »