Of all the industries struck by the pandemic, customer service was hit especially hard. The customer service industry has drastically changed, with many customers finding themselves frustrated, irritated, and anxious. Harvard Business Review conducted a survey of 1 million customer-service calls that covered 20 different industries. Many customers reported that their calls were “difficult.” Issues… Read more »
COVID-19 safety precautions are a good policy for the health and safety of your organization, and currently, several U.S states require COVID-19 employee training for businesses to reopen or remain open. Most of these specified states outline specific content that must be included in the employee training, and what industries it impacts. OpenSesame is here… Read more »
This year has been marked by cataclysmic changes to how we work and how we live due to COVID-19 and the ensuing shift to work from home. In October 2020, OpenSesame conducted a state of the learning platform market survey completed by 29 LMS and LXP providers to collect observations and trends in the industry… Read more »
