If you’re like most people, you weren’t aware that Microsoft OneNote even existed, much less what it could do. This application is probably the most ignored and most underestimated of all of those found within the Microsoft 2010 suite. However, it is definitely worthy of your attention and more than that – take the right… Read more »
Recently I was tasked with re-engineering our customer service effort. We had suffered several public relations black eyes from customer service fiascos. The suspicion had been that the norm for customer service had veered too much in the direction of quantity and not enough quality. Customer service reps (CSRs) had long been challenged by ever-increasing… Read more »
Before you acquire a business communication training or teamwork training program, consider the following points. 1. Coordinate with other training efforts Any team depends upon effective communication in order to meet its goals. That’s why teamwork training and business communications training go hand-in-hand. Be certain to find courses for each which complement each other.… Read more »
If you want to become an IT security guru, you need a unique approach that sets you apart from the others. You need each of the following skills so you know every dimension of this vital topic. 1. Programming. Yes, you read that right. A little bit of programming can go a long way… Read more »
Unsurprisingly, email is the form of communication that most professionals choose. It’s fast and relatively unobtrusive. However, failing to follow the recommended email etiquette rules may get you into trouble. If you are too quick to hit the “send” button and don’t put a lot of thought into each email, you could be sending the… Read more »
You’re an elearning author. You’re ready to leverage your expertise by selling your elearning courses in the OpenSesame marketplace. You want to know where to begin. We’re here to advise you. 1. What, this old thing? Yes, that old thing. Did you create a basic sales skills course five years ago? Aren’t sales skills still… Read more »
A company without customer service is a company without customers. Cut too many corners on this and you follow the old “penny wise and dollar foolish” strategy. Where there is customer service without adequate training there is no customer service. If you want to keep your customers, your customer service representatives need to be fully… Read more »
In the headlong hurry to meet deadlines and quotas, we frequently forget that only part of our responsibility is to operate the machine we call business. The other part is to ensure that the machine stays operational. If safety hazards arise, then the machine is broken and lives are threatened. 1. It could happen to… Read more »
You are a Chief Learning Officer or a Training & Development Director, and you are creating a training program for a complex community of employees. You need everything from courses on customer service skills to advanced database management. You are tired of commissioning and updating the same courses year after year, listening to sales pitches… Read more »
A certain amount of tension helps us grow. A physical, emotional or intellectual challenge can push us to excel. But how much challenge is too much? When does a challenge become deadly stress? Each of us has our limits. Unavoidably, stress happens. What’s the best way to deal with it? And how does one reduce… Read more »
Teamwork is perhaps the greatest invention of humanity. With teamwork, humans have unraveled the secrets of the atom, sent men to the Moon, and created an information network which spans the globe. Imagine what could happen if your employees caught the teamwork bug and created something which changed the world. Save Money on the… Read more »
1. Stress can adversely affect health. Prolonged levels of high stress change the body’s chemistry and cause permanent damage. Stress can directly cause or greatly magnify a host of bodily problems including all kinds of pain, digestive difficulties, autoimmune ailments, sleep abnormalities, skin problems (such as eczema), depression and even thoughts of suicide, and obesity.… Read more »
We open doors. When content creators encounter obstacles like standards compliance and learning management system compatibility, we look at that closed door and think, “Open, sesame.” When elearning consumers despair at the thought of meeting with company after company to find just the right course, we think “Open, sesame”. We are OpenSesame, and we are… Read more »
Looking to learn a new language but can’t find the time to leave your home, get in the car and drive to class? Perhaps the e-learning route is what you need. More people today are turning to the Internet with the goal of learning a new language. While it’s certainly true that learning a new… Read more »
Fire safety is a vital part of any company’s survival arsenal. Everyone at work needs to learn proper fire safety so they’ll know what to do and what not to do in a fire. And that’s where fire safety courses and training can help: During a fire if ALL employees are not trained properly,… Read more »
For many years, the internet has acted as a resource for tutorials and educational materials for a wide variety of subjects. Experts have hung out their shingles, giving away advice in the hopes of attracting consulting clients or additional kinds of projects. Other websites have sprouted up enticing experts to make extra money online by… Read more »
Nothing can be more devastating than a fire which could have been prevented. Fires can destroy not only property, but years of work, irreplaceable possessions and, all too frequently, human lives. These pointers should be kept in mind to help prevent the wreckage a fire can cause. 1. Never replace a fuse with one… Read more »
Online courses, also known as e-learning courses, are a great way for people to enhance their training and development in a specific set of skills. As the name suggests, online training courses take place on the web, and as such, no longer require participants to travel out of their homes to participate in training. In… Read more »
Sexual harassment is about selfishness. Because of sexual harassment, training is needed to help employees recognize it for what it is and to help those who are victimized handle their situation properly and swiftly. Such harassment training is necessary so that everyone knows what it means and what will not be tolerated. Key Training Concerns… Read more »
1. Attention—When you’re attempting to communicate, you need to ensure you have the other party’s attention. You know those jokes speakers start off with? That’s to get your attention. 2. Intention—A speaker has to project themselves into the audience. Even a gesture can do this if done properly. No wimpy stuff, here. 3. Compassion—You… Read more »
