NFPA 70E—the standard for electrical safety in the workplace, is there to save lives and property. No doubt about it—arc flash is dangerous and potentially deadly. Every workday in the United States, one person dies from electrocution, shock, arc blast or arc flash. Some 8,000 employees every year find themselves being treated in emergency rooms… Read more »
Electrical safety is serious business. There’s no doubt about that. Corporate training is always about helping you get the job done. 1. Spontaneous combustion. No, we’re not talking about Lot’s wife turning into a pillar of salt. Placing a small, personal heater too close to stacks of papers or other combustible materials can… Read more »
Things may happen in your life, but you are the one who chooses to react to them the way that you do. The following 10 tips can help you take charge of your reaction to stressful situations. Every kind of stress will bend to one of these tips. 1. Avoid unnecessary stress by saying… Read more »
No one wants an abusive customer. Sometimes, customer service training doesn’t adequately prepare you for what some customers throw at you. When a call starts abusive or escalates from anger into an abusive tone, it sometimes seems that nothing you say can help. Any time a customer becomes abusive you need to apply more… Read more »
Communication sets us apart from the other animals on this planet. Oh, other animals communicate all right, but not the way we do—most of the time. Communication can become physical—a tender touch or a bonk on the head. Bullets are a form of communication, albeit somewhat primitive. A stare can be communication, whether it… Read more »
It is important for businesses to be able to handle the queries, concerns, and requests of their customers. As the company grows, the need to train your customer support staff becomes even more urgent. Investing in customer service training courses allows your company to establish a competitive edge in the marketplace. It can ultimately… Read more »
Just in case you’re not familiar with the term, “snafu,” it’s an acronym—situation normal: all fouled up. There’s also a stronger version, but we’ll leave that your imagination. How can business communications become fouled up? Plenty of ways! Misdirection No customer likes to be passed off to the wrong department to sit waiting while… Read more »
The lifeblood of any organization is information and the flow of that information between the various parts of the enterprise. Business communication is an extremely broad subject. It includes interdepartmental memos, staff meetings, conferences, customer relations, marketing, advertising, public relations, employee engagement, community involvement, corporate training and a great deal more. If you have… Read more »
Our world today is one that is extremely dependent on the use of computers. In every workplace there is at least one computer to be found, as they are now considered an essential part of running a successful company. Additionally, almost every home in the United States either owns a computer or has access… Read more »
