OpenSesame blog

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future of hospitality

The great change for hospitality and its workers

“Watching their livelihoods crumble and scared of getting sick, many are fighting despair and struggling to see the light at the end of the tunnel.” This quote encapsulates the experience of hospitality workers during the pandemic. Hospitality workers have faced much turmoil when the pandemic hit, and are still struggling as they face on-and-off closures… Read more »

Sunshower learning

OpenSesame announces partnership with SunShower Learning to expand its offering of diversity, equity, and inclusion (DEI) training

Organizations can now access emotionally impactful DEI training from SunShower Learning through the OpenSesame catalog Portland, OR – 23 February 2021 – OpenSesame, the elearning innovator, announced the addition of SunShower Learning to its popular OpenSesame Plus subscription to further expand the curated offering of diversity, equity, and inclusion (DEI) training. SunShower Learning is the… Read more »

Management Pocketbooks

OpenSesame announces exclusive partnership with Management Pocketbooks to convert its training books into online courses

Global organisations can now access Management Pocketbooks’ clear, concise and inspirational learning guides as elearning courses from OpenSesame Portland, OR – 18 February 2021 – OpenSesame, the elearning innovator, announced the addition of Management Pocketbooks to its popular OpenSesame Plus subscription to add accessible, micro-courses on a wide range of topics for managers, leaders and… Read more »

The important roles of equity and inclusion in DE&I

The Essential Role of Equity Many organizations have adopted or renamed their diversity and inclusion programs as “Diversity, Equity, and Inclusion.” In this sense, equity addresses the disparities that historically marginalized and/or minority groups have experienced in society and that can carry over into the workplace or even arise in the workplace. This addition of… Read more »

OpenSesame announces partnership with EntrepreneurNOW to expand its business strategy library

Business leaders now have access to engaging content designed to help them launch and grow thriving businesses Portland, OR – 10 February 2021 – OpenSesame, the elearning innovator, announced the addition of EntrepreneurNOW to its popular OpenSesame Plus subscription, expanding its offerings in business strategy for entrepreneurs, sales, and marketing professionals. These courses will enrich… Read more »

COVID vs. customer service: The big clash

Of all the industries struck by the pandemic, customer service was hit especially hard. The customer service industry has drastically changed, with many customers finding themselves frustrated, irritated, and anxious.  Harvard Business Review conducted a survey of 1 million customer-service calls that covered 20 different industries. Many customers reported that their calls were “difficult.” Issues… Read more »

Creating an inclusive culture beyond Black History Month

Given Black History Month’s origin of commemorating notable accomplishments by Black Americans in the United States, the recent historic election of Kamala Harris as the first female, Black, and Asian-American Vice President of the United States is an unprecedented achievement. Vice President Harris joins the ranks of historical Black figures whose pioneering feats not only… Read more »

The importance of general cyber security awareness

In the cyber universe, there are few threats more prevalent, or more publicized, than phishing attacks. The first half of 2020 alone saw almost 150,000 reported attacks, and phishing was responsible for several of the year’s major breaches. Given that, it’s no surprise that phishing prevention usually plays a big role in organizational security awareness… Read more »

New year, new training: Four principles for successful driver safety programs

Researchers at leading traffic safety institutes around the world acknowledge that training plays an extremely important role in developing cultural values, beliefs, sound habits, and skills. But that’s only if the proper instructional design methods for adult learners are incorporated into the driver-training program. Why is this important? Because properly trained fleet drivers can lower… Read more »

How to find the right mentor for you

January is National Mentorship Month, which focuses attention on the need for mentors, as well as how each of us can work together to increase the number of mentors to help ensure positive outcomes for people and professionals. The right mentoring relationship can be a powerful tool for professional growth — it can lead to… Read more »

OpenSesame included in 100 Best Companies

OpenSesame is proud to announce that we will be included in the 2021 100 Best Companies to work for in Oregon program.  Inclusion in this program is based on the confidential input of employees who answered questions about workplace satisfaction concerning topics such as benefits, management, trust, work environment, and career development. OpenSesame’s exact placement… Read more »

Prioritizing mindfulness practices in the workplace

What exactly is “mindfulness?” For starters, mindfulness is the act of quieting your mind to achieve a state of awareness. It has physiological benefits such as slowing down your nervous system, lowering blood pressure, and the most obvious being reducing stress (Helpguide.org). This holistic approach boosts the success of a company’s employees and their overall… Read more »

sexual harassment state training requirements

2021 State-specific sexual harassment training requirements (United States)

Sexual harassment affects more than just the employees involved—it affects your entire organization. Besides causing emotional duress and decreased performance, lawsuits resulting from sexual harassment are stressful and expensive. Sexual harassment prevention training can help build awareness as well as provide guidelines on what to do when encountering these situations. Not only is it the… Read more »

Free course of the week: Mindfulness for organizations

In service industries, the customer is always right, but that simple phrase isn’t an all-encompassing directive for great customer service. A key part of providing satisfying customer service is treating even the most difficult clients with kindness and compassion, a skill that takes practice and training.   In OpenSesame’s free course of the week, learn how… Read more »