Have you ever been nervous to give a presentation or manage a meeting? You’re not alone. Seamless presentations take a lot of preparation. Not only do you have to engage your audience, but you also have to be prepared for trick questions and make sure your team sticks to the agenda. Luckily, there are tools… Read more »
Earlier this year, an OpenSesame customer asked me for marketing tactics we used when promoting our marketplace. Her company had recently purchased OpenSesame courses and was preparing to launch their first elearning initiative. She wanted to make sure the program was successful, and understood communication was going to play a key role. I shared a… Read more »
Shakespeare suggests in Act 1 of Hamlet through his character Polonius, who says to his son Laertes that the man should ‘trust in himself’ and ‘take care of himself first in order to be in a position to take care of others.’ I think this great advice is just as applicable today and especially as it… Read more »
You are doomed to face conflict. It sounds harsh, but it is the unfortunate reality for those working in customer service. No matter how excellent you are at your job, someone at some point is going to direct their anger toward you. The customer is not in fact always right and the responsibility for breaking… Read more »
Due to the bad reputation customer service can receive, many people dread having to call their service providers for fears of such a situation, which can have an adverse affect on your company. There are two ways in which this fear of customer service can be harmful to you and your company. The first reason… Read more »
Have you ever heard of an “industrial-organizational (IO) psychologist?” According to the Bureau of Labor Statistics this occupation is predicted to grow 53% between 2012 and 2022, making it the fastest growing career in the next decade, yet many people have never heard of it. With a median income of $83,580 a year, presence and… Read more »
Depending on your career, you may have had to deal with “heated” situations. No, we are not talking about an argument between you and your co-worker. Rather, have you ever had a job that required you to perform labor in the sun, work directly with heat or fire, or be hands-on with temperature devices? Occupations… Read more »
In the last two post of this series, we discussed why stories present ideal contexts for learning and shared a helpful infographic about why elearning provides more effective training and improves retention. As a buyer of elearning, you want products that teach concepts effectively, and as a seller you want to offer content that rivals the best… Read more »
Remember the movie Braveheart? You know, the one with Mel Gibson? And all the robotic voices? And the standardized background screens? And the data-driven dialogue? And the clip art images? And the…what’s that? Oh, yeah. You’re right. That’s not Braveheart. That’s all-too-typical elearning. Let’s face it: no one ever walked out of a movie and… Read more »
OpenSesame is the world’s marketplace for buying and selling online training courses. Whether you’re looking for a course for yourself or for your entire team, OpenSesame offers more than 20,000 courses in topics from compliance and safety to information technology and soft skills. You can find the courses you need to train your team efficiently… Read more »
We’ve been working on some great new resources to help support you in running your training program. OpenSesame Plus: Report Downloads From the OpenSesame Plus subscription manage page or course specific manage pages, we have added the ability to download CSV reports of your “Track Users” data. This allows for easy exporting and analysis of… Read more »
We’re back with the second post in our Fastest Growing Jobs series—don’t miss last week’s kickoff infographic! With recent security disasters such as the Heartbleed Bug and the Target Security Breach, the need for strong information security has never been more pressing. Hackers and cybercriminals are consistently becoming smarter, bolder, and more sophisticated in our… Read more »
New employees are always joining companies, and it’s no secret that a smooth transition is important for the happiness, productivity, and general success of both employees and company. Regardless of the size or industry of your organization, a successful onboarding program is integral in creating a positive transition experience. However, you may be wondering how… Read more »
The first post in our psychology series discussed the psychology of storytelling. Storytelling is an extremely useful tool for learning and memory and is one of the many different techniques used in elearning. Stories, pictures, experiences; these are the things we remember. You can sit in a formal training environment all day long, and chances… Read more »
Why do restaurants, hotels, housekeeping services, and other hospitality businesses fail? If you ask around you will get a multitude of answers, and if you look further and dig deeper you’ll get answers specific to every kind of hospitality business. In the end there are a lot of different reasons for failure, but some carry… Read more »
On creating a business orientation series for temporary employees, new employees and seasoned professionals alike, I have always felt that true education and transformation occurs when the whole of a subject is presented rather than just a part. Widening one’s perspective while acquiring vast knowledge is crucial to understanding a subject, one’s self and others.… Read more »
I am genuinely delighted to join OpenSesame. Over the last several years I’ve worked in sales and business development in the translation industry, most recently working for Powerling and its subsidiary Atril Solutions, selling foreign language translation services and related software. I grew up here in Portland and graduated from PSU but had the amazing… Read more »
Are you ready for an emergency situation? Disaster education and emergency preparedness are critical, no matter your industry. Despite the seriousness of these situations, these areas are often overlooked, resulting in lawsuits, fines, and even employee injury and death. Every industry—from construction, to business, to healthcare— is faced with risks that can be prevented or… Read more »
Who doesn’t love a good story? For thousands of years, stories have been one of our most beloved forms of communication. They are everywhere; in the news, on reality TV, in our everyday lives as we interact with friends…the list goes on. Why are we so story-crazed? Can we leverage this fact in a meaningful… Read more »
We asked Living Language Editors, Erin Quirk and Suzanne McQuade, to tell us a little about what goes into making a Living Language course, and here’s what we found out. Walk us through the process of creating and editing a Living Language course: where do you begin? SM: The first step is for the author… Read more »
