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Go Beyond Basic e-Learning Software to Create Engaging Content

Creating Engaging E-Learning Software

Creating effective elearning courses is kind of like building a collage: a bit of video here, a couple of graphics there, a simulation here and eventually everything comes together to create an engaging and informative experience. If you are an e-learning developer, you know that different media and design techniques are appropriate for different learning… Read more »

David Glow on OpenSesame beta testing: fast, straightforward administration

David Glow on OpenSesame beta testing: fast, straightforward administration

I was extremely impressed when I recently performed beta testing for OpenSesame. The value proposition of this service is simple:     •    Elearning developers can upload and sell standards-compliant elearning     •    Companies can purchase content, which will operate on any Learning Management System (LMS)   Win-Win.  Developers get an opportunity to widely market and… Read more »

Customer Service Training: A Look at your Options

Customer Service Training: A Look at your Options

With consumers now more conscious about the quality of customer service that they get, customer service training is an important factor that businesses the world over are now investing in. Customer service has now been realized to have a direct effect in retaining customers and helping build better business. This has resulted in customer service… Read more »

a world of options for training

Training and Development: A World of Options

First, let’s define our terms. Training and development includes different but interconnected activities that organizations sponsor in order to improve the productivity, skills and abilities of their teams. The organization or business benefits from increased effectiveness and each employee benefits from an expanded skill set. Let’s look a little more closely at some of the… Read more »

Steve Nguyen: What I Learned at DevLearn 10

Steve Nguyen: What I Learned at DevLearn 10

I remember leaving DevLearn 2009 and thinking, “This was THE BEST conference experience I’ve ever had.”  At that moment, I knew a return trip was in order in 2010.  Coming into this year’s edition of DevLearn, I had different expectations that last year.  In 2009, it was all about bringing home those two or three… Read more »

The role of standards compliance in the elearning marketplace

The role of standards compliance in the elearning marketplace

I recently joined a discussion in the ELearning Guild’s LinkedIn group with this subject line: “How important is SCORM compliance today? Has anyone decided not to use SCORM when developing content?” Briefly, the party line in the group appears to be that the advantages of SCORM compliance are: Portability: When your course is SCORM compatible,… Read more »

Business communication training

How to Best Approach Business Communication Training

In the world of business communication training, one thing is certain: communication skills should not be limited to just writing, presentation, or public speaking, and other forms of conventional communications. These are just the most commonly known aspects of communication training that the average person on the street may think of immediately after hearing the… Read more »

information security training

Rethinking Information Security Awareness Training

  If you work with sensitive information, you know that such records in the wrong hands could prove disastrous for the company. The security of customer financial records, trade secrets, payroll data and other sensitive information is paramount. That is why information security awareness is important for everyone who works with such data. Even if… Read more »

Microsoft One Note Training: What Is One Note and What Can It Do?

Turning your Customer Service Reps into Superstars

Recently I was tasked with re-engineering our customer service effort. We had suffered several public relations black eyes from customer service fiascos. The suspicion had been that the norm for customer service had veered too much in the direction of quantity and not enough quality. Customer service reps (CSRs) had long been challenged by ever-increasing… Read more »

Business communication training

Business Communication Training & Teamwork Training – 5 Basic Tips

  Before you acquire a business communication training or teamwork training program, consider the following points. 1. Coordinate with other training efforts Any team depends upon effective communication in order to meet its goals. That’s why teamwork training and business communications training go hand-in-hand. Be certain to find courses for each which complement each other.… Read more »

Email Etiquette: 5 Deadly Email Mistakes You Could Make at Work

Email Etiquette: 5 Deadly Email Mistakes You Could Make at Work

Unsurprisingly, email is the form of communication that most professionals choose. It’s fast and relatively unobtrusive. However, failing to follow the recommended email etiquette rules may get you into trouble. If you are too quick to hit the “send” button and don’t put a lot of thought into each email, you could be sending the… Read more »

Getting Started as a Content Provider in OpenSesame

Getting Started as a Content Provider in OpenSesame

You’re an elearning author. You’re ready to leverage your expertise by selling your elearning courses in the OpenSesame marketplace. You want to know where to begin. We’re here to advise you. 1. What, this old thing? Yes, that old thing. Did you create a basic sales skills course five years ago? Aren’t sales skills still… Read more »

4 Good Reasons Why Safety is Everyone's Business

In the headlong hurry to meet deadlines and quotas, we frequently forget that only part of our responsibility is to operate the machine we call business. The other part is to ensure that the machine stays operational. If safety hazards arise, then the machine is broken and lives are threatened. 1. It could happen to… Read more »

Shop OpenSesame to Find the Content You Need

Shop OpenSesame to Find the Content You Need

You are a Chief Learning Officer or a Training & Development Director, and you are creating a training program for a complex community of employees. You need everything from courses on customer service skills to advanced database management. You are tired of commissioning and updating the same courses year after year, listening to sales pitches… Read more »

stress in the workplace

7 Vital Reasons to Include Stress Training at Work

A certain amount of tension helps us grow. A physical, emotional or intellectual challenge can push us to excel. But how much challenge is too much? When does a challenge become deadly stress? Each of us has our limits. Unavoidably, stress happens. What’s the best way to deal with it? And how does one reduce… Read more »